Location: Worli
Department: Sales

Employment Type: Full-Time

Job Overview

The Closing Manager will be responsible for managing the final stages of the sales cycle, ensuring a seamless and satisfactory handover experience for homebuyers. This role involves coordinating with internal teams, driving timely deal closures, ensuring compliance, and delivering exceptional customer service through to possession and registration.

Key Responsibilities

• Build in-depth knowledge of the product and communicate effectively with potential customers.
• Host and meet clients for sales presentations and provide detailed property orientation.
• Win negotiations and close deals within defined TATs.
• Facilitate revisits, address client queries, and drive end-to-end closure of bookings.
• Maintain consistent follow-ups and work towards improving conversion ratios.
• Achieve monthly, quarterly, and annual revenue targets.
• Develop and maintain strong relationships with channel partners to grow the site business.
• Activate additional sales channels as required to expand business reach.
• Conduct market visits and maintain required outreach efforts.
• Track and analyze competitive information; ensure awareness of micro-market trends and regular competition mapping.
• Adhere to all company systems, processes, and compliance standards.
• Foster a strong customer experience to promote satisfaction and cross-sell opportunities.
• Take initiative and ownership to meet individual sales and closure targets.

Required Skills and Qualifications

• Bachelor’s degree.
• 4–6 years of experience in real estate sales, customer relationship, or closing/operations roles.
• Sound knowledge of property documentation, registration processes, and regulatory compliance.
• Strong communication, interpersonal, and negotiation skills.
• Proficiency in MS Office and CRM platforms.
• High level of professionalism, organization, and attention to detail.

Job Type: Full Time

Experience: Minimum 2-3 years of experience 
Location: Kabra Corporate Office, JVPD, Mumbai

Job Responsibilities:
 

• Act as the first point of contact at the reception/front desk, creating a welcoming and professional environment.
• Greet and assist clients, visitors, and customers courteously and provide accurate information or direction.
• Answer, screen, and route incoming calls efficiently; manage inquiries professionally.
• Maintain visitor records, handle incoming/outgoing mail, and oversee courier packages.
• Ensure the reception and common areas remain clean, organized, and presentable.
• Perform administrative tasks such as scheduling appointments, managing files, and maintaining office supplies.
• Support other departments with routine office coordination and daily administrative requirements.
• Handle tasks with discretion, accuracy, and attention to detail, maintaining confidentiality where required.
• Deliver excellent customer service by representing the company’s values and standards at all times.

Key Requirements

• Bachelor’s degree in any field.
• Strong communication and interpersonal skills.
• Ability to prioritize, multitask, and manage time effectively.
• Customer-focused attitude with a problem-solving mindset.
• Fluency in English, Hindi, and at least one additional regional language.
• Proficiency in MS Office and familiarity with office equipment.
• 2-3 years of experience in a front office, receptionist, or customer-facing role (preferred).
• Willingness to work in a fast-paced and dynamic environment.

Role Overview

The Loyalty Sales Manager in real estate is responsible for strengthening customer relationships, ensuring repeat sales, generating referrals, and maximizing lifetime value from existing buyers. They design and execute loyalty initiatives, ensuring homebuyers and investors remain engaged with the brand even after their first purchase.

Key Responsibilities

• Customer Relationship Management (CRM):
  • Build and maintain long-term relationships with homebuyers, investors, and channel partners.
  • Track customer satisfaction and address queries proactively.
• Loyalty & Referral Program Development:
  • Design and manage loyalty, referral, and privilege programs (e.g., rewards for repeat purchases, upgrades, referrals).
  • Partner with lifestyle brands to offer exclusive benefits to customers.
• Sales Enablement & Upselling:
  • Work with sales teams to promote repeat property investments (holiday homes, second homes, upgrades).
  • Identify high-potential customers for cross-selling (parking, interiors, rentals, property management).
• Customer Engagement:
  • Organize community events, property walkthroughs, and appreciation meets.
  • Keep buyers informed with updates on construction, possession, and new launches.
• Analytics & Reporting:
  • Monitor customer retention, referral conversion, and repeat booking rates.
  • Present dashboards and insights to management on program ROI.

Skills & Competencies

• Strong background in real estate sales & CRM systems (360 Enrich, Salesforce, Zoho, etc.).
• Ability to design and manage loyalty/referral programs.
• Excellent communication and relationship management skills.
• Data-driven with strong analytical ability.
• Understanding of the real estate buying journey and customer psychology.